Terms of work.

About these terms

Refspan is the trading name of Ashif Ahamad Mohammed Azam, a sole trader in Leicester, UK. You can contact Refspan using the details at the end of this page.

These terms are for businesses and organisations buying web development services. They are not intended for personal or household purchases.

Quotes and scope

Before work starts, you receive a written scope and a fixed price. Work begins once you accept the quote and pay any deposit it asks for.

Anything outside the agreed scope is quoted separately. New work only starts after you approve the new quote, so your price does not change without your agreement.

Refspan is not VAT registered, so no VAT is added to its prices. If that changes, your quote will show it before you accept.

Business websites

You pay 50% when you accept the quote and 50% at launch, unless your quote says otherwise.

The free homepage preview is shown to you before you pay anything. If you decide not to go ahead after seeing it, you owe nothing.

The 7 working days start once the scope is agreed in writing, the deposit is paid, and you have supplied your logo, text and photos. If content or feedback arrives later than planned, the launch date moves by the same amount.

If you need help with your text or photos, that work is quoted separately before it starts.

Your content

You confirm that you have the right to use the text, images, logos and other material you supply, and that it does not break the law or anyone else’s rights.

You are responsible for the accuracy of the information about your business that appears on your website.

Ownership

Once you have paid in full, the website built for you is yours. Your domain stays registered in your name.

Third-party software, themes, plugins, fonts and services used in your website remain under their own licences, and any fees for them are set out in your quote.

Website Care

Website Care is a monthly service with a minimum term of 3 months. After that, you can cancel at any time by email.

Website Care covers hosting, software updates, backups, security checks, small edits of up to 1 hour a month, and a short monthly report. Larger changes are quoted separately.

If you leave Website Care, you receive the files for your website so it can be hosted elsewhere.

Agency work

For agencies, Refspan works white-label under your brand and does not contact your clients unless you ask.

Refspan signs your non-disclosure agreement before you share client details, and will not approach your clients for work. Once paid, the intellectual property in the work delivered for you is assigned to your agency.

A Proof Sprint costs £750. If the code fails your code review after one round of fixes, you pay nothing, and the work stays with Refspan for you not to use. Partner Sprints are £1,500 per 5-day sprint, as set out in your quote.

Bug warranty

Agency sprints include a 90-day bug warranty. Defects in delivered work that you report within 90 days of delivery are fixed at no cost.

The warranty covers work within the agreed scope. It does not cover new features, or problems caused by changes made by others after delivery.

Who works on your project

Ashif leads every project and reviews all work before it reaches you. Trusted developers may help deliver it. Anyone who works on your project is bound by confidentiality and, for agency work, by your non-disclosure agreement.

Ending a project

Either side can end a project by giving notice in writing. If a project ends early, you pay for the work completed up to that point, and you receive that work once it is paid for.

Liability

Refspan carries out work with reasonable care and skill. Nothing in these terms limits liability where the law does not allow it to be limited.

Otherwise, Refspan’s total liability for a project is limited to the amount you paid for that project, and Refspan is not liable for indirect losses such as lost profits or lost data.

The law that applies

These terms are governed by the law of England and Wales.